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General Inquiries

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Response Time

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Frequently Asked Questions

Find quick answers to common questions before reaching out

Please email us at [email protected] with a detailed description of the issue, including your browser type, operating system, and steps to reproduce the problem. Screenshots are always helpful! We’ll investigate and respond as quickly as possible.
Absolutely! We love hearing feature requests from our community. Use the contact form below and select “Feature Request” as your inquiry type. Please describe the feature, why it would be useful, and how you envision it working. We review all suggestions carefully.
AI detection is probability-based and not 100% accurate. False positives can occur, especially with formal writing, non-native English speakers, or highly structured content. We recommend using results as one factor among many, not as definitive proof. If you consistently experience issues, contact our support team with sample texts (if you’re comfortable sharing) so we can investigate.
Currently, we focus on our free web-based tool for individual users. We’re exploring options for educational institutions and organizations with bulk processing needs. If you represent an institution interested in API access, please contact us at [email protected] with details about your use case.
Yes, our tool is free for both personal and commercial use. However, we ask that you don’t attempt to scrape or reverse-engineer our detection algorithms. If you have specific commercial needs or questions about appropriate use, please reach out to us.
Thank you for asking! The best way to support us is by sharing Phrasly AI Detector with others who might find it useful, providing feedback to help us improve, and using the tool responsibly. If you’re interested in other ways to contribute, please contact us at [email protected].
Yes! Your text is processed entirely in your browser using client-side JavaScript. We never send your content to our servers, store it, or share it with third parties. Your privacy is guaranteed. For more details, see our Privacy Policy.
We cannot provide expert testimony or participate in academic integrity proceedings. Our tool provides probability-based assessments that should be combined with other evidence and human judgment. We recommend educators use multiple detection methods and engage in dialogue with students before making final decisions.

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📬 We typically respond within 24-48 hours during business days (Mon-Fri)

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